This Refund Policy outlines the terms and conditions for refunds related to services provided by Supremegrades.com (referred to as “we,” “us,” or “our”). By using our services, you agree to comply with this policy.
- Scope of Refund Policy
This policy covers refunds for services provided by Supremegrades.com. It does not apply to any third-party services or products.
- Refund Eligibility
We offer refunds under the following circumstances:
- Non-Delivery of Service: If, for any reason, we are unable to deliver the agreed-upon service within the specified time frame, you may be eligible for a full refund.
- Quality Issues: If the delivered work does not meet the agreed-upon standards or is significantly below the expected quality, you may be eligible for a partial or full refund, depending on the severity of the issue.
- Refund Process
To request a refund, you must follow these steps:
- Contact Us: Send an email to firstname.lastname@example.org within 48 hours of receiving the completed work. Include your order number and detailed explanation of the issue.
- Evaluation: Our team will review your request and assess whether it meets the eligibility criteria outlined in Section 2.
- Decision: We will notify you of our decision within 7 days of receiving your refund request.
- Refund Amount
The amount of the refund will be determined based on the nature and severity of the issue:
- Non-Delivery: If the service is not delivered, you will be eligible for a full refund.
- Quality Issues: In cases of quality concerns, the refund amount will be assessed on a case-by-case basis, taking into consideration the extent of the issue.
- Refund Disbursement
Refunds, if approved, will be processed using the same payment method used for the original transaction. Please allow 3-5 business days for the refund to be processed and reflected in your account.
- Non-Refundable Situations
Refunds will not be provided under the following circumstances:
- If you fail to contact us within the specified timeframe.
- If the issue arises due to a change in your requirements/instructions after the service has been initiated.
- If the completed work has been used, submitted, or published in any form.
- Changes to the Refund Policy
We reserve the right to modify or revise this Refund Policy at any time. Any changes will be effective immediately upon posting on our website.
If you have any questions or concerns about our refund policy, please contact us at Support@supremegrades.com.
By using our services, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.